Frequently Asked Questions (FAQ)
Welcome to our FAQ page! 💬 Got a question? We’ve got answers! Check out the most commonly asked questions below. If you need further help, feel free to reach out to us anytime! 😊
1. What sizes do you offer?
We offer a wide range of sizes to ensure everyone can find their perfect fit! 👕 Sizes vary from Small to XXL (and even some styles in 3XL in select items). Be sure to check our size guide on the product page for accurate measurements! 📏
2. How do I care for my hoodies and t-shirts?
To keep your Hoodlye items looking fresh and feeling comfy, follow these simple care instructions:
- Wash in cold water 🧼
- Tumble dry on low heat 🔥
- Avoid bleach or harsh chemicals 🧴
- Iron on low heat if needed! (But we bet they’ll look great without ironing! 😉)
3. Do you ship internationally?
Yes! 🌍 We ship to most countries around the world. International shipping rates and times may vary depending on your location. Simply enter your address at checkout to see shipping options. 📦
4. How long will it take to receive my order?
Shipping times depend on your location and the shipping method you choose. Orders typically ship within 2-3 business days 🚚. Standard shipping within the U.S. usually takes 3-7 days, while international orders may take longer. You’ll receive a tracking number so you can follow your order’s journey! 📍
5. Can I change or cancel my order after I’ve placed it?
Once an order is confirmed, we work hard to process it quickly, so changes or cancellations aren’t always possible. 😕 However, if you need to make any adjustments, reach out to us as soon as possible at [email protected] and we’ll do our best to help! 💪
6. Do you offer returns or exchanges?
Yes, we want you to be 100% happy with your purchase! 😍 We accept returns or exchanges within 30 days of delivery. The items must be unused and in their original condition. Just reach out to us at [email protected] and we’ll help you with the process. ✨
7. Do you offer gift cards?
Yes, we do! 🎁 Gift cards are available in various amounts, and they make the perfect present for anyone who loves comfy, stylish clothing. Check out the Gift Cards section on our website to grab one for your loved ones! 💝
8. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. 📧 Simply click the link in the email or enter the tracking number on the carrier’s website to see where your package is in real-time. 📦🔍
9. I have a different question! How can I contact you?
No worries, we’re here to help! 💬 If you can’t find the answer you’re looking for, reach out to us directly at [email protected] or call us at +1 (307) 443-6629. We’ll get back to you as quickly as possible! ⏳
Need More Help?
If you still have questions or need assistance with anything, feel free to contact us! We’re always happy to help. 😊
Thank you for shopping with Hoodlye.com! 💙