At Hoodlye.com, we want you to love your new hoodie, t-shirt, or sweatshirt! 😍 If for any reason you’re not completely satisfied with your purchase, we’re here to help make it right. Please read our Return & Refund Policy below for full details on how to return or exchange items.
1. Returns 🔙
We gladly accept returns for most items within 30 days of receiving your order. Here’s how it works:
- Eligibility for Return: Items must be in new, unused condition with tags still attached and in their original packaging. 🧥📦
- Non-Returnable Items: We cannot accept returns for items that have been worn, washed, or damaged after receiving them. Unfortunately, gift cards and sale items are also non-returnable. 🎁❌
2. How to Return an Item 📝
Returning an item is easy! Just follow these steps:
- Contact Us: Reach out to our customer service team at [email protected] to initiate your return. Please include your order number, the item(s) you wish to return, and the reason for the return. 📧
- Receive Instructions: Once your return request is approved, we’ll send you a return shipping label (for U.S. returns). 🏷️
- Ship Your Return: Pack the item(s) securely in the original packaging and affix the return label. Drop it off at your nearest shipping carrier. 📦✉️
- Return Shipping Costs: For U.S. customers, we offer free returns on standard shipping for all orders over $50. For orders under $50, customers are responsible for return shipping. International customers are responsible for the full cost of return shipping. 🌍💸
3. Exchanges 🔄
If you need a different size or color, we’re happy to exchange your item! Here’s how it works:
- Exchange Process: Start by contacting us at [email protected] to let us know what you want to exchange. We’ll guide you through the process and help you with the new item exchange. 🛍️
- Exchange Shipping: Just like returns, exchanges for U.S. orders are free if the original order total was over $50. For other cases, return shipping costs are your responsibility, and we’ll ship out your new item at no additional charge! 🚚
4. Refunds 💵
Once we receive your returned item(s), we’ll process your refund as quickly as possible! Here’s what you need to know:
- Processing Time: Refunds are typically processed within 7-10 business days after we receive the returned item(s). ⏳
- Refund Method: Refunds will be issued to the original payment method. Please note that it may take a few extra days for the refund to appear on your statement, depending on your bank or credit card provider. 💳
- Partial Refunds: If the returned item is in used or damaged condition, we reserve the right to issue a partial refund, or we may deny the return. 💡
5. Defective or Damaged Items 🚨
If you receive an item that is defective or damaged, please contact us right away! We’ll make it right by offering you a full refund, replacement, or store credit, depending on your preference. Just send us a photo of the issue and your order number so we can process it as quickly as possible. 📸🔧
6. How to Contact Us 📞
If you need any assistance with returns, exchanges, or refunds, don’t hesitate to reach out to our customer support team. We’re here to help! 🙌
- Email: [email protected]
- Phone: +1 (307) 443-6629
- Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States 📍
7. Important Notes 📝
- Please make sure your return is shipped back within 30 days of receiving your order for it to be eligible for a refund or exchange. Orders returned after 30 days may not be accepted.
- We are not responsible for lost or stolen return packages, so we recommend using a trackable shipping service to send your return. 📬
Thank You for Shopping with Us! 💙
We’re so glad you chose Hoodlye.com for your fashion needs. If you have any questions or concerns, we’re just an email or call away! We’re dedicated to providing great service and ensuring your satisfaction. 😊